Frequently Asked Questions
All our parcels are dispatched within 3-5 working days.
However [lease allow for a week after ordering, as during busy periods parcels can be delayed, though this is rare.
No – we only do UK delivery.
Yes. You can return any unused product in its original unopened packaging to us up to 28 days after purchasing.
However, we do ask that you pay the postage to send it back to us and to consider carefully which product(s) you’d like beforehand as repeated posting has an avoidable environmental impact.
Simply return it to us via post to: “Pendragon Crafts, 54 Fore St, The Quay, Looe PL13 1AE” with a note stating your name, address, email used during ordering, order number and instructions on what you would like to happen/ the product you’d like to swap for written clearly on a note in the envelope. Without all these details we cannot successfully return your item.
If your item is damaged on arrival we can either send a replacement or refund you – please contact us below.
We accept payment via PayPal, credit or debit card.